Refund Policy
Last modified: May 2026
Monthly subscriptions
Monthly plans are billed at the start of each billing cycle. You may cancel at any time and you will retain access until the end of your current billing period. We do not offer prorated refunds for unused time on monthly plans.
Annual subscriptions
Annual plans are eligible for a full refund within 14 days of the initial purchase if you have not used the service in that period. After 14 days, annual subscriptions are non-refundable but you may cancel to prevent renewal.
How to cancel
You can cancel your subscription at any time from your Billing page inside the dashboard, or by contacting support.
Exceptions
Refunds may be issued at our discretion in cases of billing errors or duplicate charges. Please contact us within 7 days of the charge in question.
Contact
For refund requests or billing questions, email us at support@ecompl.app with your account email and the relevant charge date.